For what purpose does Hotel Cortisen use personal data?
Hotel Cortisen collects and uses your personal information to provide you with exemplary customer service, convenient access to our website, and optimal service provision. But above all, for example, to facilitate your new request, a new booking if you contact us again after a stay or a request. This is also necessary for additional invoices. This is also necessary for additional invoices.
In addition, your personal information will help keep you up to date with the latest product announcements, special offers and other developments that we think may be of interest to you. If you are not interested in keeping up to date with the latest developments, as well as up-to-date product and service information, you can let us know at any time. For today’s date (as of Friday, March 23, 2018) no newsletter will be sent electronically, by email, but only by mail.
Which data is collected?
There are a number of situations in which Hotel Cortisen collects your personal information. This may help to provide you with a better service. For example, you might be asked for personal information when you start a transaction. You will always only be asked for information that is relevant to the respective situation. These include, for example, name, mailing address, telephone number, e-mail address and preferred method of contacting or credit card information. In addition, Hotel Cortisen collects market research information to help you get to know our customers better and thus offer you a more effective service. Furthermore, Hotel Cortisen collects data on customer activities on our website. Based on this data, Hotel Cortisen can identify what information is really useful to our customers and what areas of our websites and Internet services are of most interest to them.
When does Hotel Cortisen give your personal information to somebody else?
We point out that for the purpose of simpler inquiry and booking process and for subsequent contract processing by the operator in the context of cookies, the IP data of the connection owner are stored, as well as name, address and credit card number. In addition, for the purpose of contract execution or for reporting purposes, the following data is also stored with us: Date of birth. The data provided by you are required to fulfill the contract or to carry out pre-contractual measures. Without this data we can not conclude the contract with you. A transfer of data to third parties does not take place, with the exception of the transmission of the credit card data to the processing bank / payment service provider for the purpose of debiting the room price or the costs incurred during the stay, as well as to our tax advisor to fulfill our tax obligations. The used programs are the reservation system AIDA.X of the company Huber & Kreuzeder OG and the booking tool of the company Automatic Netware Limited, trading as Bookassist surely store your data, which are transmitted to us and have your own privacy statements which you will find here:
- Automatic Netware Limited, trading as Bookassist: https://www.bookassist.com/global/security.jsp
- AIDA.X: https://www.aida.software/index.html
How long is the data stored during operation?
In the case of a request or booking by electronic, telephone or analogue means all data from the form or all specified date at least until the expiry of the tax retention period (7 years) and up to 30 years for marketing reasons, for operational reasons to the advantage for you as a guest (re-booking, traceability for the customer program, for new bills, etc.) stored. The data processing takes place on the basis of the legal regulations of the § 96 Abs 3 TKG or lit b (necessary for the fulfillment of the contract) of the DSGVO.
How does Hotel Cortisen protect your personal information?
Hotel Cortisen takes precautions, including administrative, electronic and physical procedures, to protect your personal information from loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction.
The site uses industry standard SSL (Secure Sockets Layer) encryption for some purposes. This will ensure the confidentiality of your personal information and credit card information when transacting over the Internet. You too can help us and take appropriate precautions to protect your personal information on the Internet. Change your password frequently. Use a combination of letters and numbers, and be sure to always use a secure web browser.
Integrity of your personal information
Hotel Cortisen has taken protective measures to ensure that your personal information is always accurate, complete and up-to-date for the intended purposes. Of course, you always have the right to access and modify the personal information you provide. You can help us to ensure that your contact information and preferences are correct, complete and up-to-date. You can also request a copy of your personal information by contacting us via the email address below.
Cookies and other technologies
Like most websites, we also automatically collect certain information and store it in log files. This information includes Internet Protocol addresses (IP addresses), browser type, Internet Service Provider (ISP), referral / end pages, operating system, date / time stamps, and clickstream data.
In some of our e-mail messages Hotel Cortisen uses a so-called “click-through URL”, which is linked to content on our website. If you click in such a URL address, you pass our web server before you reach the actual target web page. Hotel Cortisen tracks this “click-through” data to determine interest in specific topics and measure the effectiveness of communicating with our customers. If you want to avoid capturing such data, simply do not click on any text or graphic links in emails.
Our company-wide commitment to protecting your personal rights
As already mentioned, Hotel Cortisen takes the protection of your personal rights very seriously. To ensure the security of your personal information, these policies are shared with all employees and strict safeguards are put into place to protect privacy within the company.
Use of external services
Use of external tracking services
This website uses the following external tracking services:
Google Adwords Conversion
Google Analytics Universal Tracking
Google Adwords Remarketing
Use of Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”) Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. By activating the IP anonymization on this website, however, your IP address will be truncated by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.
On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.
You can prevent the storage of cookies by a corresponding setting of your browser software. Please note that in this case you may not be able to use all features of this website.
The collection of data You can prevent your use of this website (including your IP address) and the processing of this data by Google by following the link https://tools.google.com/dlpage/gaoptout?hl=en Download and install the available browser plugin.
You can still prevent Google Analytics from collecting it by clicking on the following. An opt-out cookie is set, which prevents the future collection of your data when visiting this website: Disable Google Analytics.
This website uses Google Analytics via IP-Masking to ensure the anonymous collection of IP addresses.
Please note that we continue to use Google Analytics to analyze data from AdWords and the Double-Click Cookie for statistical purposes. If you do not want to do so, you can disable it through the Ads Preferences Manager at https://adssettings.google.com/?hl=en.
Use of Facebook plugins
This website uses plugins from the social network facebook.com operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”).
If you visit our internet presence with such a plugin, a connection will be made to the Facebook servers and the plugin will be displayed on the website by a message to your browser. This will be transmitted to the Facebook server, which of our websites you have visited. If you are logged in as a member of Facebook, Facebook assigns this information to your personal Facebook user account. When using the plugin functions (eg clicking on the “Like” button, submitting a comment), this information will also be assigned to your Facebook account, which you can only prevent by logging out before using the plugin.
Using AdWords Remarketing
Your rights, in particular right of objection
Of course you can ask at Hotel Cortisen, which data is used and where they come from, what they are used for, and to whom they are transmitted. Of course, you can also correct the wrong data or delete inadmissibly processed data. The provisions of the Data Protection Act apply.
You can exercise your rights of access, rectification, cancellation or blocking at any time vis-à-vis Hotel Cortisen claim. If you wish to exercise your rights, in particular if you consent to the collection, storage or use of your personal data by Hotel Cortisen for the future, please contact us by e-mail or post: